Refund policy

Return and Refund Policy

Last updated: August 18, 2026

Thank you for shopping with LunaPure. We want you to have a positive experience with our products. If there is an issue with your order, please contact us and we will do our best to help.

1. Returns

We accept returns only in cases where:

The product was delivered damaged.
The product is defective.
You received the wrong product.
The product received is significantly different from the product ordered.

For hygiene and safety reasons, opened or used skincare and personal-care products generally cannot be returned unless the product is defective, damaged, or incorrectly delivered.

2. Return Time Limit

You must contact us within 7 days of receiving your order if you want to request a return.

Requests received after 7 days may not be accepted.

3. Condition of the Product

To be eligible for a return:

The product should be unused, wherever applicable.
The original packaging should be retained.
The product should not be damaged due to customer handling.
You should provide the order number and details of the issue.
Photos or videos may be requested to verify damaged or incorrect products.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

Order number
Product name
Description of the problem
Clear photographs or video of the product and packaging

After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.

5. Non-Returnable Products

The following products may not be eligible for return:

Products that have been opened or used, except where the product is defective.
Products damaged after delivery due to improper handling or storage.
Products returned without prior approval.
Products returned after the applicable return period.
Products without their original packaging, where applicable.

6. Refunds

Once your return request is approved and the product has been received or the issue has been verified, we will process the eligible refund.

Refunds will normally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card provider, payment gateway, or other payment service provider.

7. Replacement

Where appropriate, LunaPure may provide a replacement instead of a refund.

Replacement availability may depend on product stock.

8. Shipping Charges

If the return is due to a damaged, defective, or incorrect product supplied by us, LunaPure may arrange or reimburse reasonable return shipping costs, subject to verification.

If a return is approved for another reason, applicable shipping costs may be deducted from the refund where permitted.

9. How to Request a Return

To request a return or refund, contact us at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone: [YOUR PHONE NUMBER]

Please include your order number and a clear explanation of the issue.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, or shipped.

11. Important Note About Skincare Products

LunaPure products are intended for cosmetic and personal-care use. Please read the product information and ingredient details before use.

If you have known allergies or sensitivities, review the ingredients carefully and perform a patch test where appropriate.

If irritation or an allergic reaction occurs, discontinue use and seek appropriate medical advice.

12. Policy Changes

LunaPure reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated date.