Shipping policy

Shipping Policy

Last updated: August 18, 2026

At LunaPure, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Coverage

We currently ship orders to serviceable locations within India.

Delivery availability may depend on the PIN code and the serviceability of our courier partners.

If a particular location is not serviceable, we will inform the customer as soon as possible.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take additional time.

3. Delivery Time

After your order has been shipped, estimated delivery is generally:

Standard Delivery: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping Fee: [FREE / ₹XX / CALCULATED AT CHECKOUT]

If we offer free shipping on selected orders or above a particular order value, the applicable offer will be clearly displayed on the website or at checkout.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the tracking information provided to monitor your shipment.

If you have not received tracking information within a reasonable period after your order has been shipped, please contact our customer support team.

6. Incorrect Shipping Address

Customers are responsible for providing the correct name, phone number, PIN code, and complete delivery address.

If an order has not yet been shipped, please contact us immediately if you need to correct your address.

Once an order has been shipped, we may not be able to change the delivery address.

Additional charges may apply if a shipment needs to be re-dispatched because an incorrect or incomplete address was provided by the customer.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Customers should ensure that someone is available to receive the order and that the provided phone number is reachable.

If a package is returned to us because of repeated failed delivery attempts, an incorrect address, or refusal to accept the package, additional shipping charges may apply for re-delivery.

8. Delayed Shipments

Although we work with our delivery partners to provide timely delivery, delays may sometimes occur because of:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier operational issues

  • Transportation problems

  • Incorrect or incomplete address information

  • Remote-area delivery restrictions

  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist you if your order is delayed.

9. Lost or Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

For damaged, missing, or incorrect products, please refer to our Return and Refund Policy.

We may request photographs, videos, the order number, and other information to investigate the issue.

10. Products Damaged During Delivery

If you receive a damaged product, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Product name

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A description of the damage

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

11. Cash on Delivery

Cash on Delivery (COD): [AVAILABLE / NOT AVAILABLE]

If COD is available, the option will be displayed at checkout for eligible locations and orders.

12. International Shipping

At present, LunaPure [does not offer international shipping / offers international shipping to selected countries].

If international shipping becomes available, applicable shipping charges, delivery estimates, customs duties, taxes, and other charges will be communicated before or during checkout where applicable.

13. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, or shipped.

For more information, please refer to our Return and Refund Policy.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

LunaPure
Email: [ananth3digitalmarketing@gmail.com]
Phone: [9550908343]
Business Address: [YOUR BUSINESS ADDRESS]

We will be happy to assist you with your order.

15. Changes to This Shipping Policy

LunaPure reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be published on this page with the updated date.